Frequently asked Questions

About the charger

Is the Hypervolt Home a single phase or a three phase charger?

It’s a 7.4kW single phase charger, that runs up to 32 amps, designed for the markets such as the United Kingdom, France, Belgium, the Netherlands, the Republic of Ireland , Australia and New Zealand.

What are the differences between the Hypervolt Home 2.0 and 3.0/3 Pro?

We no longer manufacture the Hypervolt 2.0. One of the main differences between the 2.0 product and the newest generations is the use of Raspberry Pis. The 2.0s used to be powered by Raspberry Pi computers inside the units and the 3.0s and Home 3 Pro units are based on an internal Nebula platform. We have also developed a much more sophisticated telemetry and diagnostics engine behind the scenes so if anything goes wrong we can fix it for you remotely swiftly and easily. Both the 3.0 and Home 3 Pro have the capability to have 2 CT clamps installed.Home 3 Pro units:

IP66 rated: meaning no moisture or dust can get in or out
IK10 impact rating: Incredibly durable and designed for a long life
Removable front cover: enabling swap out for colour change or in case of damage
New mounting plate: for ease of install
Heat sink case design: removing the fan controlling thermals through software

You can learn more about our product version here.

What rate can it charge my car at?

It is a 32A/7.4kW charger but this may vary based on vehicle make and model as well as electrical installation setup. Some EVs can pull more than 7.4kW such as Tesla’s. However you are sure to get at least 7.4kW.

Does the charger come tethered or untethered?

For now, the Hypervolt Home 3 Pro is only available tethered. This is because we have found most customers prefer our "all-in-one" philosophy when it comes to day-to-day usage of their EV charger, and it's much more convenient and affordable to have a cable attached.

I’m not too sure whether my EV uses a Type 1 or a Type 2 connector.

Not to worry. If your EV’s charging system has 5 holes it uses a Type 1 connector. If it has 7 holes it uses a Type 2 connector. Alternatively, if you are unsure you can notify your EV manufacturer or dealership and they should be able to provide you with the information.

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Buying process

How do I buy a charger?

There are 3 ways that you can do this:

You can either go onto our website, select Just The Charger, fill out the information required and then proceed to pay via Credit Card or Debit Card.
We can take your information manually and then we can send you an invoice later on and ship the charger out once this has been paid for.
We can refer you to one of our Trusted and Approved Installers who can survey your home, provide a final quote and if you choose to go ahead, they will order the charger on your behalf and then invoice you for the installation and the charger.

If I order a charger today how long will it take to arrive?

We offer delivery within 1-2 business days. If ordered before 11am, we can do next day delivery.

Do you offer any referral discount?

No, at the moment we don’t, however this is something that will be available for customers later this year.

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I have a Blue Light Card / NHS Card. How do I claim the discount?

Customers can email their ID to sales@hypervolt.co.uk for the discount to be added to their quote. If the ID belongs to a family member or someone who resides with them, customers will also need to email over a photograph of their ID and proof that they reside with the buyer and that the installation will be carried out at the address accordingly (a driving license or payslip or a letter will suffice).

Do you have any Black Friday promotions or discounts?

We don’t do Black Friday promotions or discounts. We offer a £25 discount to all staff members of the NHS, Social Care workers, and Emergency workers, Police, Armed Forces, Royal Air Force, and the Royal Navy, as well as teachers, university staff, and Blue Badge holders. The discount can be used once per installation and the discount beneficiary has to live in the same household where the chargepoint will be installed! We are only able to offer one discount per household even if there are two or more eligible persons.

Are there any grants available?

Yes, there are a few grants available. For further information, please contact our sales team who will be more than happy to help you. Ozev Grant: Guidelines

Can I pay for my charger and installation via payment plan?

Yes, you can either pay for your charger via Klarna payment plan with 3 interest-free installments. You can pay for the charger + install directly to Hypervolt if the cost is not more than £1k. Alternatively, our Trusted Installer can help you with the payment plan for charger and installation.

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How quickly can you get it installed?

Over 90% of installations are completed within three weeks of purchase! There are 4 simple steps to take:

Get a quote today and our sales team will contact you within two business days to confirm your final quote (please note that as long as your installation is standard the original quote will be honored).
Our installation partner will contact you within 2 business days to conduct a virtual survey and confirm an installation date.
Sit tight, our network of Trusted Installer and Team Hypervolt will handle the whole process for you.

What is the warranty policy?

Standard warranty is 3 years. Customers can extend it to 5 years for £100 within 30 days of purchase. You can read more about our warranty policy here.

How much am I going to have to pay for the installation?

We can provide the price for the unit and cable that you would like to get but the installation cost may vary. We can provide a base cost that we have seen installers charge customers in the past but the final cost is subject to change post survey if the installer determines that you may need additional labor/parts to have the charger installed. Our chargers start at £690 and a standard installation generally varies from between £300 to £400 so you can expect to pay around £1000.

Do I have to have an SPD fitted with my Hypervolt Home?

Since recent regulation changes, it has become optional but in most cases is recommended to fit a SPD (Surge Protection Device) when carrying out electrical maintenance including EV charge point installations. All of our quotes include SPD as standard. You can opt out of this if you wish.