Refund Policy

Returns

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Returns Window

You have 30 days from the date of delivery to return an item for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process

To start a return, please email us at support@hypervolt.co.uk with your order number and details about the product you would like to return. We will provide you with specific instructions on how to ship your product back to us.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then immediately notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@hypervolt.co.uk. We will work with you to resolve the issue and provide a replacement or refund as necessary.

For damaged items, please provide photos of the damage along with your order number when you contact us.

Cancellations

If you change your mind before your order has been dispatched, please contact us as soon as possible at support@hypervolt.co.uk to request a cancellation. If your order has already been dispatched, you will need to follow our return process.

Installation Services

If you have purchased installation services from Hypervolt:

Cancellations made more than 48 hours before the scheduled installation will receive a full refund.
Cancellations made less than 48 hours before the scheduled installation may be subject to a cancellation fee.
If the installation cannot be completed due to issues at your property that were not disclosed to us beforehand, a call-out fee may still apply.

Warranty

All Hypervolt products come with a manufacturer's warranty. Please refer to our Warranty Policy for specific details about warranty coverage, exclusions, and how to make a warranty claim.

Exceptions

Certain items cannot be returned, including:

Custom or personalized products
Products that have been installed or used
Products showing clear signs of misuse or damage caused by the customer
Digital products or software

Sale Items

Sale items are only eligible for return if they are defective or damaged upon receipt.

Refund Processing Time

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Late or Missing Refunds

If you haven't received your refund within the timeframe specified above, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@hypervolt.co.uk.

Exchanges

We do not offer direct exchanges. If you need to exchange an item for a different one, please return your original item for a refund and place a new order for the item you want.

Questions

If you have any questions about our returns and refunds policy, please contact us at support@hypervolt.co.uk or call our customer service team at +44 (0)20 3670 1050.

RMA Process

All returns require an RMA (Return Merchandise Authorisation) number before being sent back. To obtain an RMA number, please contact us at orders@hypervolt.co.uk with your order number and reason for return.

Please ensure you use the original packaging when returning your item. If the original packaging is unavailable, please use appropriate packaging to prevent damage during transit. Include photos of the product and packaging before sending.

All returned items undergo a QC (Quality Control) quarantine inspection upon receipt at our warehouse. We will notify you of the outcome within 5 business days of receiving your return.

Warehouse Address

Please send all returns to the following address (only after receiving an RMA number):

Hypervolt Returns
c/o Rhenus Logistics
Corby
Northamptonshire
United Kingdom