Privacy Policy
This privacy policy explains how Hypervolt Limited collects, uses and protects your personal data when you use our products, services, website or app.
Purpose
This privacy policy explains how Hypervolt Limited collects, uses and protects your personal data when you use our products, services, website or app. We comply with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and where required the EU General Data Protection Regulation (EU GDPR) collectively known as Data Protection Laws. Our services are not intended for individuals under 18.
Introduction
We are Hypervolt Limited referred to as "we", "us" and "Hypervolt" and we are committed to protecting and respecting your privacy when you are visiting any website maintained by us including without limitation the website at https://hypervolt.co.uk and our social networking pages together the "Website" as we may publish and operate from time to time or communicating electronically with us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website and speaking to us over the telephone, you understand the collection, storage and processing of your personal information as stated in this policy.
Controller for personal data
A "controller" is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed. Unless we notify you otherwise Hypervolt is the controller of your personal data for the purpose of this Website and where we directly interact with you for example where you are a customer or a supplier or where you get in contact with us because you are interested in our services.
We are registered with the Data Protection Commission (DPC) with registered number DPC Registration: IE-12345. For data protection inquiries you may also contact our Data Protection Officer at dpo@hypervolt.ie.
Scope
This privacy policy applies to the processing of personal data by us in connection with:
- Customers: where we provide our services or products to you for example our charging device.
- Suppliers: For the provision of products and services to us by suppliers or service providers.
- Website visitors: Where you are a visitor on our website.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:
- Identity Data includes first name, last name, username or similar identifier and title
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Customer Device Usage Data such as charging history and charger settings.
- Energy-Related Data including energy tariffs, charging schedules, vehicle details, half-hourly smart meter reads, and Meter Point Administration Number (MPAN), to provide smart charging and grid support services.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other transaction details for the provision of services.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website or platform.
- Profile Data includes your username and password, searches made by you, your ratings and comments, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
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How we collect your personal data
Directly from you
You give us your personal data in your direct interactions with us. Such personal data includes Identity Data, Contact Data, Financial Data, Profile Data, Usage Data, Technical Data, Marketing and Communications Data (i) by filling in forms on our website (ii) by leaving ratings and comments; or (iii) by corresponding with us by email, post or by telephone.
Third-party sources
We receive Identity Data and Contact Data about you from third parties when:
- other parties send us your personal data to enable the provision of our services to you.
- you provide your personal data to a third party for the purpose of sharing it with us.
How we use your personal data
The tables below explain how we use your data, for what purposes and what our lawful bases are. Different lawful bases apply to different categories of data subjects.
Customer
If you are a customer, we use your personal data as follows:
| Processing activities | Categories of personal data | Lawful basis |
|---|---|---|
| To register you as a new customer and manage your account | Identity, Contact | Performance of a contract with you |
| To process and deliver your order including managing payments, fees and charges and collecting debts owed to us | Identity, Contact, Financial, Transaction, Marketing and Communications | Performance of a contract with you, Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you including notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey | Identity, Contact, Profile, Marketing and Communications | Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To provide smart charging services, grid support services, and optimize charging schedules | Identity, Contact, Customer Device Usage Data, Energy-Related Data, Technical Data | Performance of a contract with you, Necessary for our legitimate interests (to provide efficient services and support grid stability) |
| To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Identity, Contact, Profile, Usage, Marketing and Communications, Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical, Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | Identity, Contact, Technical, Usage, Profile | Necessary for our legitimate interests (to develop our products/services and grow our business) |
| To process your app sign-up and manage your app account | Identity, Contact, Technical, Profile | Performance of a contract with you |
| To manage subscription services and process direct debit payments | Identity, Contact, Financial, Transaction | Performance of a contract with you, Necessary to comply with a legal obligation |
| To collect and process social media profile data where you interact with us via social platforms | Identity, Contact, Profile, Marketing and Communications | Consent, Necessary for our legitimate interests (to engage with customers and improve our services) |
| To collect testimonials and reviews about our products and services | Identity, Profile, Marketing and Communications | Consent, Necessary for our legitimate interests (to promote our products and services) |
| To share energy consumption and charging data with grid operators and energy suppliers for the delivery of smart charging and grid support services | Identity, Contact, Customer Device Usage Data, Energy-Related Data | Performance of a contract with you, Necessary for our legitimate interests (to deliver smart charging services and support grid stability) |
Further information on smart charging and grid support services
We provide smart charging and grid support services (Ultra Mode) that optimize your charger's schedule based on energy prices, carbon intensity, or grid demand to save costs, reduce environmental impact and ensure grid reliability.
All devices are automatically enrolled in grid support programs (Ultra Mode) to help the National Grid balance the grid during times of stress e.g., for grid stability during peak demand. All devices are also automatically enrolled in advanced smart charging features (Ultra Mode) e.g., cost-saving schedules, financial rewards unless you opt out of the feature or disable it in settings. We may remotely update charger firmware to enable these services or provide upgrades via our cloud services.
Supplier
If you are a supplier, we use your personal data as follows:
| Processing activities | Categories of personal data | Lawful basis |
|---|---|---|
| To manage our supplier relationships and fulfill contractual obligations | Identity, Contact, Financial, Transaction | Performance of a contract with you, Necessary for our legitimate interests (to manage our supplier relationships effectively) |
| To process payments and manage invoicing | Identity, Contact, Financial, Transaction | Performance of a contract with you, Necessary to comply with a legal obligation |
| To administer and protect our business including compliance and audit activities | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business and ensuring compliance), Necessary to comply with a legal obligation |
Website Visitor
If you are a website visitor, we use your personal data as follows:
| Processing activities | Categories of personal data | Lawful basis |
|---|---|---|
| To deliver website content and functionality | Technical, Usage | Necessary for our legitimate interests (to provide website functionality and content) |
| To analyze website usage and improve user experience | Technical, Usage | Necessary for our legitimate interests (to improve our website and services) |
| To deliver relevant advertisements and measure advertising effectiveness | Technical, Usage, Marketing and Communications | Consent (where required), Necessary for our legitimate interests (to grow our business and inform our marketing strategy) |
| To respond to inquiries and provide customer support | Identity, Contact, Marketing and Communications | Necessary for our legitimate interests (to provide customer service and support) |
Cookies and similar technologies
We may gather information and statistics collectively about visitors to our website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. Please also refer to our cookies notice for more information on how we set cookies.
Providing personal data
Where we need to collect personal data by law or under the terms of a contract and you do not provide that information when requested we may not be able to perform the contract we have or are trying to enter into with you for example to provide you with our services. In this case we may have to cancel our service, but we will notify you if this is the case at the time.
Marketing communications
If you wish to receive other targeted and relevant promotional communications from us or other carefully chosen affiliates, we offer you the option to "opt-in" to this service. If you change your mind and wish to stop receiving any such communications, please either email us at unsubscribe@hypervolt.ie or click the "unsubscribe" link in any email from us.
Consent for marketing communications can also be managed via app settings.
Service communications
Service-related communications e.g., charger updates, reward summaries are sent without marketing consent as these are necessary for the performance of a contract with you when you use the charging device.
How we share your personal data
We do not and will not sell any of your personal data to any third party, including your name, contact information or payment information. All data sharing complies with Data Protection Laws and the Smart Energy Code via data processing agreements.
We may have to share your personal data with the parties set out below:
- Internally: Your personal data will be used by our employees and contractors who are working on providing your services to you on a need-to-know basis.
- Within our Group: Your personal data can be shared within our Group of companies so that we can carry out our services to you.
- Suppliers: This would include service providers who support our business including IT and communication suppliers and outsourced business support to ensure our service runs smoothly.
- Cloud storage providers: privacyPolicy.sections.dataSharing.parties.cloudStorage
- Logistics providers: privacyPolicy.sections.dataSharing.parties.logistics
- Approved Installation Logistics Partners: privacyPolicy.sections.dataSharing.parties.approvedInstallers
- Grid operators e.g., National Energy System Operator, distribution network operators, energy suppliers or authorised partners e.g., energy aggregators to deliver smart charging and grid support services.
- Programme Partners privacyPolicy.sections.dataSharing.parties.programmePartners
- Professional advisers: This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Payment Service Intermediaries: These providers help facilitate payment to us such as Stripe.
- Law enforcement bodies, regulators and other authorities: This is to comply with our legal requirements or adhere to good practices.
- Advertising networks and analytics service providers: This is to support and display ads on our website/app and other social media tools.
- Third parties: This is in the context of the acquisition or transfer of any part of our business or in connection with the business reorganisation.
Programme Partners
We work with selected programme partners to deliver our products and services to a wider audience. These partnerships may involve the sharing of personal data as necessary for the delivery of joint services.
Our current programme partners include Motability Operations, through which we provide EV charging solutions to Motability scheme participants. Data shared with programme partners is limited to that which is necessary for service delivery and is governed by our data processing agreements and applicable Data Protection Laws.
International transfers for UK/EU
We may transfer and process your personal data outside of the United Kingdom (UK) /European Union (EU) to countries where data protection laws are less stringent than those in the UK/EU. When we transfer your personal data outside of the UK/ EU we only do so to entities that offer our users the same level of data protection as that afforded by the UK Data Protection Act 2018 (including the UK GDPR) and the EU GDPR/ Data Protection Laws.
- We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
- We will use specific contracts approved for use in the UK or EU which give personal information the same protection it has in the UK/EU.
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Security
Hypervolt have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
All information you provide to us is stored on our secure servers.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Specific retention periods include financial data for 7 years to meet tax requirements; marketing data for 3 years after consent withdrawal; grid service data as required by program rules; and other personal data for the duration of your account plus 1 year, unless legally required otherwise.
Adverts/Links to Third Party websites
The Website and app may include links to third party websites which may be in the form of third-party logos, content and advertisements such as those of our partners or installers. We are not responsible for the content of third-party websites.
Data Subject Rights
Under certain circumstances, you have rights under Data Protection Laws. You can:
- Request access to your personal data: This is known as a "subject access request" and enables you to receive a copy of the personal data Hypervolt hold about you.
- Request correction of your personal data: This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Object to processing of your personal data: This is where we are processing your personal data based on a legitimate interest.
- Request restriction of processing your personal information: This enables you to ask us to suspend the processing of your personal data in specific scenarios.
- Request transfer of your personal information ("data portability"): This is where we will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: This is where we are relying on consent to process your personal data.
- Automated decision making: We do not carry out automated decision making about you that results in legal or similarly significant effect.
Carrying out your data subject rights
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.
Grid support programs and smart charging (Ultra Mode)
You may manage smart charging and grid support (Ultra Grid mode) participation via app settings or support@hypervolt.ie. All customers can disable smart charging and grid support programs (Ultra Grid mode). Disabling these will disable features like cost-saving schedules or rewards.
Changes to our Privacy Policy
We reserve the right to amend this Privacy Policy. Any changes we may make to our Privacy Policy in the future will be posted on this page and where appropriate, notified to you by e-mail.
Keeping personal information accurate and current
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Concerns and complaints
We would appreciate the chance to deal with your concerns in the first instance. If you have unresolved issues, you have the right to complain at any time to a data protection supervisory authority for data protection issues such as the Data Protection Commission (DPC).
Contact us
If you have any questions about this privacy policy or our privacy practices, please contact us using the information provided below.
We will respond to your inquiries in a timely manner and work to address any concerns you may have about our handling of your personal data.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
Last updated: June 2025
Contact Information
Company: Hypervolt Ireland Limited
Registration Number: CRO Number: 654321
Address: 123 Grafton Street, Dublin 2, D02 XY45, Ireland
Phone: +353 1 234 5678
Data Protection Officer: dpo@hypervolt.ie
Marketing unsubscribe: unsubscribe@hypervolt.ie
General support: support@hypervolt.ie
Website: https://hypervolt.ie
Data Protection Registration: DPC Registration: IE-12345
Data Protection Authority: Data Protection Commission (DPC)