Privacy Policy

Purpose

This privacy policy explains how Hypervolt Limited collects, uses and protects your personal data when you use our products, services, website or app. We comply with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and where required the EU General Data Protection Regulation (EU GDPR) collectively known as Data Protection Laws. Our services are not intended for individuals under 18 and are available only to residents of Great Britain.

Introduction

We are Hypervolt Limited referred to as "we", "us" and "Hypervolt" and we are committed to protecting and respecting your privacy when you are visiting any website maintained by us including without limitation the website at https://hypervolt.co.uk and our social networking pages together the "Website" as we may publish and operate from time to time or communicating electronically with us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website and speaking to us over the telephone, you understand the collection, storage and processing of your personal information as stated in this policy.

Controller for personal data

A "controller" is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed. Unless we notify you otherwise Hypervolt is the controller of your personal data for the purpose of this Website and where we directly interact with you for example where you are a customer or a supplier or where you get in contact with us because you are interested in our services.

We are registered with the Information Commissioner's Office (ICO) with registered number ZA748713. Our company registration number is 11501984. For data protection inquiries you may also contact our Data Protection Officer at dpo@hypervolt.co.uk.

Scope

This privacy policy applies to the processing of personal data by us in connection with:

• Customers: where we provide our services or products to you for example our charging device.
• Suppliers: For the provision of products and services to us by suppliers or service providers.
• Website visitors: Where you are a visitor on our website.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:

• Identity Data includes first name, last name, username or similar identifier and title
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Customer Device Usage Data such as charging history and charger settings.
• Energy-Related Data including energy tariffs, charging schedules, vehicle details, half-hourly smart meter reads, and Meter Point Administration Number (MPAN), to provide smart charging and grid support services.
• Financial Data includes bank account and payment card details, including nominated bank account details used for reward payments.
• Transaction Data includes details about payments to and from you and other transaction details for the provision of services.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website or platform.
• Profile Data includes your username and password, searches made by you, your ratings and comments, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Depending on your relationship with us we may process the categories of data above and categories of personal data specific to you. Please see below in the Processing Table on how we may process your personal data depending on our relationship with you and our lawful basis for doing so.

How we collect your personal data

Directly from you

You give us your personal data in your direct interactions with us. Such personal data includes Identity Data, Contact Data, Financial Data, Profile Data, Usage Data, Technical Data, Marketing and Communications Data (i) by filling in forms on our website (ii) by leaving ratings and comments; or (iii) by corresponding with us by email, post or by telephone.

Third-party sources

We receive Identity Data and Contact Data about you from third parties when:

• other parties send us your personal data to enable the provision of our services to you.
• you provide your personal data to a third party (e.g., a programme partner or referral scheme) for the purpose of sharing it with us, such as during onboarding.

Processing Tables

The Processing Tables outline why we process your personal data, detailing the categories of personal information collected and the lawful basis for processing for doing so all of which depend on the nature of your relationship with us.

Customer

This is where we directly transact with you to provide you with our services/products for example where you purchase or use our charging device.

Further information on smart charging and grid support services

We provide smart charging and grid support services (Ultra Mode) that optimize your charger’s schedule based on energy prices, carbon intensity, or grid demand to save costs, reduce environmental impact and ensure grid reliability.

All devices are automatically eligible for grid support programs unless excluded by being part of a parallel flexibility scheme with their current energy supplier or opted out via app settings or support@hypervolt.co.uk. (Ultra Mode) to help the National Grid balance the grid during times of stress e.g. for grid stability during peak demand. We will conduct at least four 30 minute tests per year to ensure your device settings can be updated as required. You can opt out of grid support by emailing support@hypervolt.co.uk or requesting this in app settings.

All devices are also automatically eligible for advanced smart charging features (Ultra Mode) unless excluded by being part of a parallel flexibility scheme with their current energy supplier e.g., cost-saving schedules, financial rewards. Ultra Mode smart charging is opt-in and you must configure your charging preferences and complete a set-up flow. We may remotely update charger firmware to enable these services or provide upgrades via our cloud services.

Where you participate in Ultra Mode, smart meter consent may be renewed every 18 months from initial verification. To be eligible to use Ultra Mode you must be 18 or over, reside in Great Britain, have a working SMETS1 or SMETS2 smart meter communicating with the DCC for 30 days prior to the commencement of the Services, have a registered import MPAN, and not participate in conflicting grid services.

Supplier or Partner

This is where you are a supplier or partner of products and services to us.

Website Visitor

This is where you are a website visitor on our website regardless as to whether you will be taking up our products or services.

Cookies and similar technologies

We may gather information and statistics collectively about visitors to our website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. Please also refer to our cookies notice for more information on how we set cookies.

Providing personal data

Where we need to collect personal data by law or under the terms of a contract and you do not provide that information when requested we may not be able to perform the contract we have or are trying to enter into with you for example to provide you with our services. In this case we may have to cancel our service, but we will notify you if this is the case at the time.

Marketing communications

If you wish to receive other targeted and relevant promotional communications from us or other carefully chosen affiliates, we offer you the option to "opt-in" to this service. If you change your mind and wish to stop receiving any such communications, please either email us at unsubscribe@hypervolt.co.uk or click the "unsubscribe" link in any email from us.

Consent for marketing communications can also be managed via app settings.

Service communications

Service-related communications e.g., charger updates, reward summaries are sent without marketing consent as these are necessary for the performance of a contract with you when you use the charging device.

How we share your personal data

We do not and will not sell any of your personal data to any third party, including your name, contact information or payment information. All data sharing complies with Data Protection Laws and the Smart Energy Code via data processing agreements.

We may have to share your personal data with the parties set out below:

• Internally: Your personal data will be used by our employees and contractors who are working on providing your services to you on a need-to-know basis.
• Within our Group: Your personal data can be shared within our Group of companies so that we can carry out our services to you.
• Suppliers: This would include service providers who support our business including IT and communication suppliers and outsourced business support to ensure our service runs smoothly.
• Cloud storage providers: We use cloud storage providers to securely host and manage data on our behalf, including charging history, telemetry and account data.
• Logistics providers: We share Identity Data and Contact Data with logistics and delivery partners to fulfil and deliver orders to you.
• Approved Installation Logistics Partners: Installer.com and JumpTech, who provide the workflows and APIs we use to manage the installation process, including sending installation surveys and scheduling installs. See clause 13 of our Terms and Conditions for further information.
• Grid operators e.g., National Energy System Operator, distribution network operators, energy suppliers (including EDF, Octopus, OVO, Kraken and Kaluza) or authorised partners e.g., energy aggregators such as Axle, to deliver smart charging and grid support services. Data is shared via the Data Communications Company (DCC) and the national smart meter systems in accordance with the Smart Energy Code. (Also refer to Processing Table: Customer).
• Programme Partners e.g. Third-party entities (such as Motability Operations Limited) through whom you have purchased your charger or joined a specific EV scheme. We share data with them to fulfill the terms of your agreement with that partner or where you have consented to such sharing.
• Professional advisers: This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• Payment Service Intermediaries: These providers help facilitate payment to us, such as Stripe. We also use Installer.com Payments to process installation-related payments, which uses Adyen as its underlying payment processor.
• Law enforcement bodies, regulators and other authorities: This is to comply with our legal requirements or adhere to good practices.
• Advertising networks and analytics service providers: This is to support and display ads on our website/app and other social media tools.
• Third parties: This is in the context of the acquisition or transfer of any part of our business or in connection with the business reorganisation. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

Programme Partners

We work with selected programme partners to deliver our products and services to a wider audience. These partnerships may involve the sharing of personal data as necessary for the delivery of joint services.

Our current programme partners include Motability Operations, through which we provide EV charging solutions to Motability scheme participants. Data shared with programme partners is limited to that which is necessary for service delivery and is governed by our data processing agreements and applicable Data Protection Laws.

International transfers for UK/EU

We may transfer and process your personal data outside of the United Kingdom (UK)/European Union (EU) to countries where data protection laws are less stringent than those in the UK/EU. When we transfer your personal data outside of the UK/EU we only do so to entities that offer our users the same level of data protection as that afforded by the UK Data Protection Act 2018 (including the UK GDPR) and the EU GDPR/Data Protection Laws.

1. We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
2. We will use specific contracts approved for use in the UK or EU which give personal information the same protection it has in the UK/EU. For example, the use of Article 46 UK and EU GDPR safeguard mechanisms to transfer personal data endorsed by the UK Government or European Commission.

To find out more about the transfer mechanism used please contact us.

Security

Hypervolt have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All information you provide to us is stored on our secure servers.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Specific retention periods include financial data for 7 years to meet tax requirements; marketing data for 3 years after consent withdrawal; grid service data as required by program rules; and other personal data for the duration of your account plus 1 year, unless legally required otherwise.

Where you opt out of, or your participation in, smart charging or grid support services is ended, we will retain only the data we are required to retain under applicable data protection law and grid programme rules. We have no obligation to retain your data beyond that point.

Adverts/Links to Third Party websites

The Website and app may include links to third party websites which may be in the form of third-party logos, content and advertisements such as those of our partners or installers. We are not responsible for the content of third-party websites. Please ensure that prior to using any such website, you have read and understood its Privacy Policy and Terms and Conditions. These documents will govern your rights and obligations when using the relevant third-party website.

Data Subject Rights

Under certain circumstances, you have rights under Data Protection Laws. Not all rights are absolute meaning some rights contain conditions or can be overridden by us. You can:

• Request access to your personal data: This is known as a "subject access request" and enables you to receive a copy of the personal data Hypervolt hold about you.
• Request correction of your personal data: This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request.
• Object to processing of your personal data: This is where we are processing your personal data based on a legitimate interest or those of a third party and you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to any legal claims. See also Marketing communications.
• Request restriction of processing your personal information: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the information’s accuracy (b) where our use of the information is unlawful but you do not want us to erase it (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
• Request transfer of your personal information ("data portability"): This is where in some circumstances we will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: This is where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. Depending on the processing activity, we may not be able to provide certain services to you if you withdraw your consent. We will advise you if this is the case at the time you withdraw your consent.
• Automated decision making: This is where decisions are made about you by automated means. We do not carry out automated decision making about you that results in legal or similarly significant effect.

Carrying out your data subject rights

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact us.

Grid support programs and smart charging (Ultra Mode)

You may manage smart charging and grid support (Ultra Mode) participation via app settings or support@hypervolt.co.uk. All customers can disable smart charging and grid support programs (Ultra Mode). Disabling these will disable features like cost-saving schedules or rewards. To exercise your rights, contact us at support@hypervolt.co.uk.

If you move from the address at which the Services were enrolled, you must opt out of the Services as soon as reasonably practicable, and no later than the date of moving. You remain responsible for any consequences of failing to do so.

Changes to our Privacy Policy

We reserve the right to amend this Privacy Policy. Any changes we may make to our Privacy Policy in the future will be posted on this page and where appropriate, notified to you by e-mail.

Keeping personal information accurate and current

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Please contact us if you wish to update your personal data.

Concerns and complaints

We would appreciate the chance to deal with your concerns in the first instance. Please see Contact us section. If you have unresolved issues, you have the right to complain at any time to a data protection supervisory authority for data protection issues such as the Information Commissioner's Office (ICO).

You may lodge a complaint with a supervisory authority if you live or work outside the UK or you have a complaint concerning our personal data processing activities.

Contact us

Email: Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to dpo@hypervolt.co.uk. Marketing unsubscribe requests and general support should be addressed to support@hypervolt.co.uk.

Post: If you wish to communicate with us by post, please send your letters to Level 10 West, One Canada Square, London, E14 5AB.

For further details on our services or to manage your account, refer to our Terms and Conditions at https://hypervolt.co.uk/terms-and-conditions.

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This version was last updated in May 2026.

Last updated: May 2026